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We make every effort to fulfill all the
orders placed. However, please note that there may be certain orders that we
are unable to process and must cancel. The reasons include limitations on
quantities available for purchase, inaccuracies or errors in product, pricing
and stock information, or problems identified by our credit and fraud avoidance
Our Customer Service Team will communicate
to you if all or any portion of your order is cancelled. If your order is
cancelled after your credit card has been charged, the said amount will be
reversed back in your Card Account.
by the Customer
Please contact our Customer Service in case
you wish to cancel the Order. On receipt of the cancellation notice, we shall
cancel the order and refund the entire amount (less any transaction charges or
banking charges that might have been incurred by us) if the order has not been
processed by us. We will not be able to cancel orders that have already been
processed or shipped out by us. In some cases this can happen in an hour after
you place the order.
We will refund the money in the same mode
as the payment was made. If the payment was by Credit Card or Net-Banking, we
will refund in your Credit Card or Net-Banking account. If the payment mode was
Cash On Delivery (COD), we will refund the money as your reward point, which can be used for any
purchases on allinoneshop14.com .
Typically refunds take 3-5 Business days to
get reflected in Bank Account. In some cases, credit card issuing banks may
take longer to reflect the credit posted on the card.
Please feel free to mail us at email@example.com if you have any questions on our Cancellation
and COD Fees
Any shipping OR COD fees charged against
the order will not be refunded back.
The entire process takes about 5-7 business days. Thank
you for co-operation and patience.
are committed to ensuring your satisfaction with any product you have ordered
from us. If you are not satisfied with any product, we will accept returns
within 15 days from the date of delivery as follows:
In the unlikely event that any product you
have ordered from us is not received in good condition, is damaged or
defective, or if product delivered is different from what you had ordered, you
may return the product unused along with its original invoice, and in the same
condition as you received it, in its original packaging along with original
tags, for a refund or an exchange, within 15 days from the date on which these
goods are delivered.
Please do not accept delivery of any item
whose outer packaging is damaged or tampered with in any manner. Please contact
customer care if you open the packaging and discover that the item is damaged.
Products damaged while being used do not
qualify for a refund or replacement.
In case we are unable to replace the
damaged / defective product, we will refund back the order amount to you.
In case a product comes with manufacturer
warranty, customer should contact the manufacturer directly and follow the
return/replacement procedure as per the manufacturer policy.
In case your location supports reverse
pickup, we shall be arranging a reverse pickup of the products from your
location free of cost. You just need to pack the products properly and hand
over the packet with our address to the courier person who we will arrange to
come to your doorsteps. Please retain the receipt/POD given by courier
Typical time of reverse pickup is 1-5
business days from the date of request, however in certain cases it may be
longer. Customer shall get full refund amount entitled as per the policy if the
request is raised within stipulated returns allowed time window and need not
worry about reverse pickup delays.
In case reverse pickup is not possible from
your location, we will request you to send the products to us via courier on
your own and we will refund the courier amount to the maximum of Rs 100 subject
to submission of courier receipt via email. Ensuring that the product reaches
un-damaged in our warehouse in this case is customer's responsibility hence we recommend
using only reputed courier services and claim refund from them directly in case
the package is lost by them.
Refund shall be initiated once the products
reaches back our warehouse and necessary checks are completed to clear the
We strive to have the returns process as
quick as possible however customer cannot claim any interest/penalty due to
reverse pickup, transit or any other returns processing delays.
We hold the right to cancel the order
placed by the customer OR refuse the return request in case the customer has
returned too many orders.
In case of multiple products order, return
request should be placed together for all the products you want to return.
We always strive hard to provide the best
experience to our customers. However, we have noticed that few accounts abuse
our liberal returns policy and these accounts typically return most of the
items bought or choose to not accept COD shipments. Hence, our regular
customers are deprived of the opportunity to buy these items. To protect the rights
of our customers, we reserve the right to collect shipping charge of Rs. 99 for
all orders and disable cash on delivery option for accounts which have high
percentage of returns.
Products that have been tampered with, opened and/or used cannot be returned.
Due to hygiene reasons, we won't be able to
accept returns in the following categories
ANY MAKE-UP ITEM
BABY CARE ITEM
ANY KITCHEN ITEM
HANDICRAFT & A D STONE JEWELLERY
To provide highest standards of customer
service and enable a completely hassle-free experience, we pick up the returns
through courier collection FREE of cost or the customers can directly send the
product back to us through a premium courier partner and we shall refund you
the courier cost subject to maximum of Rs 100
You may contact our Customer Care within 15
working days of having received the product and request a return/exchange,
subject to the above mentioned terms and conditions. We will arrange for the
products to be collected from the delivery address through courier FREE of cost
and shall process the return/exchange subject to receipt of the products at our
location in unused condition and in its original packaging along with the
invoice, failing which return/exchange may not be possible.
At the time of collecting the products, you
will be given a courier Airway Bill, which we request you to retain for future
Please e-mail us firstname.lastname@example.org if you have any questions on our returns policy.